Otter.ai vs Fireflies.ai
Security, privacy, and enterprise readiness comparison
Summary
Both are popular AI meeting assistants, but they differ on integrations, compliance, and data handling. Fireflies offers HIPAA compliance and broader CRM integrations, while Otter.ai has a more polished user experience.
| 🦦 Otter.ai D | 🔥 Fireflies.ai D | |
|---|---|---|
| Transcription Quality | WExcellent, industry-leading accuracy | Very good, multi-language support |
| CRM Integration | Basic integrations | WDeep Salesforce, HubSpot, Pipedrive integration |
| Compliance | SOC 2, GDPR | WSOC 2, GDPR, HIPAA |
| Data Retention | Indefinite on free tier. May use for training. | WConfigurable retention. Does not train on data. |
| Pricing | Free: 300min/mo. Pro $16.99/mo | Free tier. Pro $18/user/mo |
| UX/Design | WClean, polished interface | Functional but less polished |
Otter.ai — Compliance
Fireflies.ai — Compliance
Otter.ai — Data Handling
Trains on data: Yes
Enterprise isolation: Available
Retention: Recordings and transcripts stored indefinitely on free tier. Business/Enterprise tiers offer retention controls. May use anonymized data for improvement.
Fireflies.ai — Data Handling
Trains on data: No
Enterprise isolation: Available
Retention: Recordings stored on platform. Business/Enterprise offer retention controls. Data processing agreements available.
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